Shipping and Returns

SHIPPING POLICY

DOMESTIC SHIPPING 

  • We offer free shipping on all prepaid domestic orders. 
  • COD will be charged flat 100/- INR.
  • Normally we would dispatch orders within 10-12 working days. in some cases if it takes longer time we would inform you. once your order is dispatched it usually takes 7-10 days to deliver.
  • Due to COVID-19 Pandemic some of the products might take longer to get delivered then usual. We request you to read the description of the product before placing an order. 
  • Delivery time depends on courier partners and delivery location in few locations, delivery may take longer depending on the accessibility of the location by our logistic partners.  In such cases, we will proactively reach out to you. please check your emails and sms for regular updates.
  • In case you need the product by particular date, please reach out to our team and inform us in advance, we will update you according. 

 

DELAYED/MISSING PARCEL

  • All our parcels are shipped through trusted courier partners.
  • Incase of delay in the delivery, kindly contact us so we can help figure out why the parcel was delayed.
  • Note that once the product is dispatched from our facility it will take a few days for delivery depending on the delivery location. The period of transit is not in our control and can fluctuate due to unforeseeable reasons.
  • Incase of missing parcel we will dispatch a new piece but due to the sudden mishap the time frame for delivery may vary. Kindly contact us regarding the same.

EXCHANGE & RETURNS

  • We offer exchange in sizes. If the ordered piece doesn't fit you, please send us the piece back with a small note of your size requirements, and send us  an email at support@rivaajclothing.com
  • We will generate pick up from our end, please note return shipment cost will be borne by customer which will be let you know by our team.  Exchanges are accepted only once and will be chargeable (350rps).
  • If you are not happy with the product, we can accept the return provide the piece is unworn, undamaged, unwashed, no signs of perfume, once we receive the product we will do the quality check and acknowledge you.
  • For returns we will provide gift card of the amount same as product purchased, which will be valid for 6 months from the date of issue, you can use the amount for your next purchase.
  • To return an order please click on cancel/return and fill required details, your return request will be submitted and further processed by our team.
  • We will not entertain exchanges any later than 7 days after delivering the product. If you wish to return/exchange a piece, please send us a mail  within 7 days of receiving your order.
  • Please note exchanges and returns will not be accepted for customised orders. if you have any problem with customised orders please drop us an  email at orders@rivaajclothing.com.com 
  • Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be  close, may not be 100% accurate. In the event of an exchange, the buyer is responsible for return shipping fees.
  • Please note sale items are not eligible for returns and exchanges.
  • Please note by purchasing from RIVAAJCLOTHING™ you as the buyer agree to our shopping terms, conditions and policies.
  • Please Note: Due to government restrictions around COVID-19, you may experience a delay in your order delivery. We regret the inconvenience and request you to please bear with us in this extremely challenging situation.